Text copied to clipboard!
Title
Text copied to clipboard!ERP Support Specialist
Description
Text copied to clipboard!
We are looking for an ERP Support Specialist to join our dynamic team. The ERP Support Specialist will play a crucial role in ensuring the smooth operation and continuous improvement of our organization's Enterprise Resource Planning (ERP) systems. This role involves providing technical support, troubleshooting issues, and assisting users in effectively utilizing ERP software to enhance productivity and efficiency.
The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with users at all levels of the organization. You will be responsible for identifying, analyzing, and resolving ERP-related issues, as well as providing training and guidance to end-users. Additionally, you will collaborate closely with IT teams, business analysts, and external vendors to ensure the ERP system meets the organization's evolving needs.
Your daily tasks will include monitoring system performance, managing user access and permissions, and ensuring data integrity and security. You will also participate in system upgrades, testing, and implementation of new functionalities. Your proactive approach will help identify opportunities for system enhancements and process improvements, contributing significantly to the organization's overall operational efficiency.
As an ERP Support Specialist, you will be expected to document procedures, create user manuals, and maintain comprehensive records of system configurations and changes. Your role will require you to stay updated with the latest ERP technologies and industry best practices, ensuring our organization remains competitive and efficient.
We value individuals who are detail-oriented, organized, and capable of managing multiple tasks simultaneously. Your ability to work independently, as well as collaboratively within a team environment, will be essential to your success in this role. Strong interpersonal skills and a customer-focused mindset are critical, as you will frequently interact with users to understand their needs and provide effective solutions.
This position offers an exciting opportunity to work in a challenging and rewarding environment, where your contributions will directly impact the organization's success. We provide ongoing training and professional development opportunities to help you grow your skills and advance your career.
If you are passionate about technology, enjoy solving complex problems, and thrive in a fast-paced environment, we encourage you to apply for this ERP Support Specialist position. Join our team and help us leverage technology to drive business success and innovation.
Responsibilities
Text copied to clipboard!- Provide technical support and troubleshooting for ERP system users.
- Monitor ERP system performance and ensure optimal functionality.
- Manage user access, permissions, and security settings within the ERP system.
- Collaborate with IT teams and external vendors to resolve system issues.
- Assist in ERP system upgrades, testing, and implementation of new features.
- Document ERP system procedures, configurations, and user manuals.
- Conduct training sessions and provide guidance to ERP system users.
- Identify opportunities for ERP system enhancements and process improvements.
Requirements
Text copied to clipboard!- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum 2 years of experience supporting ERP systems.
- Strong technical knowledge of ERP software and database management.
- Excellent problem-solving and analytical skills.
- Ability to communicate effectively with users at all organizational levels.
- Experience with ERP system implementation and upgrades.
- Proficiency in documenting technical procedures and user manuals.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
Potential interview questions
Text copied to clipboard!- Can you describe your experience supporting ERP systems?
- How do you approach troubleshooting complex ERP system issues?
- What strategies do you use to ensure effective communication with non-technical users?
- Can you provide an example of an ERP system upgrade or implementation you participated in?
- How do you stay updated with the latest ERP technologies and best practices?
